14 Day No Quibble Returns Policy
If you are unhappy with any item purchased from The Aqua Jungle website please send it back to us for a full refund of your money.
To be eligible for the 14 day returns service you need to do the following:
- Send the item back within 14 days of receiving it;
- Ensure that it is in exactly the same condition as when it was received. The product must show no signs of wear and needs to be in its original packaging.
The following items are not included within our 14 Day No Quibble Returns Policy: All personalised gifts including items which have been engraved at your request, all made to order. (this is made clear when ordering the item that it is Non-Returnable
The postage costs incurred by the customer will not be covered by The Aqua Jungle under the 14 Day No Quibble Returns Policy, unless this has been otherwise agreed.
Returns after 14 days
Any returns which are received after 14 days are not included within our 14 Day No Quibble Returns Policy. However this does not affect your statutory consumer rights.
Faulty items which have been returned outside of the 14 day returns period will be repaired or if necessary replaced for a new item. Any further queries will be assessed and dealt with individually.
Faulty items which have been returned to us for the same issue by the same individual three times will be credited for the full amount of purchase price. The credit will be in the form of a voucher code which can only be spent at www.theaquajungle.com. Unfortunately we do not offer cash refunds after the 14 day period has overrun.
We will refund postage charges for returning faulty items with the inclusion of a receipt for the postage which can be supplied by the post office. The refund will be made back to the original payment card; if this is not possible the refund will be either in a form of a voucher code which can be used on our website or a cheque, whichever the customer chooses. Items which have been found not to be faulty or damaged or are outside of their warranty period will not be eligible for a postage refund.
How to process a return
To process a return please visit our Returns section on our website and fill out the form with all of the relevant details. Once we receive the information we will contact you with further information of how to send the item back to us.
Sending your item back to us
Please ensure that you send your item back to us as soon as possible to meet our 14 day returns service. The post office will assist you in choosing the correct postal option to make sure it arrives to us in time.
We recommend that you use Royal Mail Special Delivery to return all items. Royal Mail Special Delivery is the only service in the United Kingdom which is traceable.
The Aqua Jungle accepts no responsibility for items being returned to us until we physically have them in our possession. Returned items remain the responsibility of the sender until such time we have taken them into our possession. Claims against the couriers or postal system for goods damaged or missing in transit will remain the responsibility of the sender.
It is the responsibility of the sender to make sure that the packaging to protect both the product and its presentation box is sufficient to protect the package against any damage that could be caused during transit. We do not under any circumstances accept damaged goods returned to us for refunds, unless this has been otherwise agreed. Claims made against couriers for goods which have been damaged in transit will remain the responsibility of the sender.
Once we have received your return
From the time we receive your return in the post we will aim to process it within 48 hours. We will inspect the item for any damage or any signs of wear. If we find any problem with your return we will email you promptly to discuss the best way in which to proceed.
As long as we find no problems with your return we will pass all of the information across to our finance department who will action the refund. We will email you to let you know when the refund has been issued. Please note that refunds can take up to 5 working days to appear back in your bank account or credit card balance.